In a world where home security is more important than ever, the quest for the perfect smart home security system can be daunting. Vivint Security System emerges as a top contender with its cutting-edge technology and premium features. But is it worth the investment? In this blog post, we’ll delve into the nuts and bolts of Vivint’s offerings and see how it stacks up against the competition, through vivint reviews.
From equipment and key security features to pricing and compatibility, we will explore every aspect of the Vivint experience, giving you the information you need to make an informed decision on whether this smart home security system is the right choice for your home, based on vivint reviews.
Vivint provides advanced security and automation features, but comes with potential customer service issues.
Pricing and contract options are flexible to fit different preferences and budgets.
Advanced features come at a cost. Consider individual needs before investing in Vivint’s system.
Evaluating Vivint’s Smart Home Security System
Widely regarded as a premium, comprehensive home security system, Vivint is renowned for its advanced equipment and features. However, bear in mind that the Vivint Home Security System has a premium price tag, and customer service reviews have both highs and lows.
Vivint’s approach to home security involves professional monitoring and installation services, with no do-it-yourself option. This guarantees a correctly set-up, optimally functioning system, but it does add to the total system cost.
Vivint’s Smart Home Equipment
Vivint offers a wide range of devices, including cameras, sensors, and smart locks, to provide comprehensive security and automation solutions. The quality and advanced features of their equipment guarantee a well-protected and manageable home. Their basic package typically includes a control panel, two door sensors, a flood sensor, and a smart detector. Additionally, Vivint offers cameras, smart thermostats, and automatic door locks, including the popular Vivint Doorbell Camera.
The Vivint Indoor Camera offers:
High-quality video with 1080p resolution
Infrared night vision
A 140-degree field of view
Compared to other brands, Vivint may not be the most cost-effective solution, but they do offer a comprehensive selection of their own smart home products with advanced features, such as the Vivint Smart Drive, which provides continuous recording for security cameras.
Key Security Features
Vivint goes beyond the basics by offering key security features such as Vivint Car Guard, Smart Deter, and Smart Sentry. These features add an extra layer of protection with real-time alerts, contributing to the safety of your home and vehicles.
Smart Deter and Smart Sentry are designed to detect and dissuade potential lurkers and intruders, enhancing the overall security of your property. In addition to these features, the Vivint Smart Home Security System provides a range of capabilities, including:
Stored video clips
At our gym, you will find all the equipment you need for a complete workout, including treadmills, weights, and yoga mats, among others.
These advanced security features distinguish Vivint from other security providers, thereby making it a favored choice among homeowners seeking comprehensive protection and peace of mind.
Pricing and Contract Options
As for pricing, Vivint’s monitoring services kick-off at $30/month, and equipment costs start from $599. Contract options include no-contract, month-to-month, and long-term financing plans, accommodating a variety of preferences and budgets.
Vivint also offers a five-year loan option for those unable to pay for all vivint equipment upfront, as well as monthly monitoring fees, making it more accessible for customers who prefer to spread out the costs over time.
Contract Lengths and Financing
Contract lengths for Vivint can vary from 0 to 60 months, providing flexibility for customers with different needs and preferences. For those who choose the no-contract option, cancellation is allowed within the first 72 hours of signing the contract without incurring any penalties. Additionally, customers aged 65 and above are given 60 days to evaluate the system and return it if it does not meet their needs.
For those who prefer financing plans, Vivint requires a 5-year loan with monthly monitoring fees. Customers also have the option to pay for their Vivint devices in full at the start.
These varied contract lengths and financing options suit different preferences, broadening the accessibility of Vivint’s services.
Cancellation and Reinstallation Fees
Awareness of Vivint’s cancellation fees is crucial. These fees encompass the full amount of any remaining equipment and monitoring costs, barring any mitigating factors. In some cases, exceptions may be granted for emergencies such as deaths or military relocations, but not for civilian job changes or relocations.
If you need to reinstall your Vivint system, there is a $129 fee for the reinstallation process. While this fee may seem steep, it ensures that your system is properly installed and functioning optimally in your new location.
Given these fees and costs, one must balance the benefits of Vivint’s advanced security features against potential financial commitments before deciding.
Smart Home Integration and Compatibility
Vivint’s smart home integration includes compatibility with popular voice assistants like Alexa and Google Assistant, as well as Z-Wave devices. However, it lacks support for IFTTT or Zigbee, which may limit its appeal for some tech-savvy users.
Despite third-party compatibility limitations, Vivint’s wide selection of its own smart home products form a cohesive ecosystem, providing advanced security and automation options.
Voice Assistant Integrations
Voice assistant integrations with Vivint’s smart home security system allow for convenient control and management of the system and connected devices. Currently, Vivint is compatible with Google Nest and Amazon Echo, enabling users to use voice commands to control lights, locks, thermostats, and more.
These integrations provide users with a convenient method of managing their Vivint security system and connected devices, and permit remote system access anytime. Though the integrations may be relatively basic, and requesting additional information regarding the security system still requires precise phrasing, the convenience factor of voice assistant integrations is undeniable.
Third-Party Device Compatibility
While Vivint’s smart home security system offers limited compatibility with third-party devices, it does provide a comprehensive selection of proprietary products to build a unified smart home environment. Compatible third-party devices include:
This compatibility enables users to control and monitor their home via various popular platforms, thereby enriching the overall smart home experience. Although Vivint may not be the most compatible system on the market, the wide range of proprietary smart home products provided by the company ensures a cohesive and advanced smart home ecosystem.
The Vivint Mobile App Experience
The Vivint mobile app, also known as the vivint app, features:
A user-friendly interface that controls the security system and smart devices
Facilitates the creation of automation chains
Designed to be intuitive and easy to navigate
Offers a range of features to improve security and smart home automation.
With tabs for Security, Thermostats, Cameras, Lights, and Activity, the Vivint mobile app enables users to control all compatible smart home devices from a single platform and create routines involving multiple devices. The app also allows for the creation of smart home chains, such as adjusting the thermostat when arming the security system, for added convenience and automation.
Available for use on smartwatches as well, the Vivint mobile app ensures that control of your home security system, smart hub, and connected devices is always within reach.
Installation Process and Costs
Vivint requires professional installation services to ensure that their advanced security system is set up correctly and functions optimally. The installation process is performed by a certified technician and comes with an associated fee of $99. Installation time may vary based on the customer’s location, with a maximum of one week, but typically takes around 4 hours to complete. This ensures that your home is protected as quickly as possible, with minimal disruption to your daily routine.
While some may view the professional installation fee and time commitment as drawbacks, the expert setup guarantees peak performance of your Vivint security system from the get-go.
Customer Support and Satisfaction
Customer support and satisfaction with Vivint is a mixed bag, with both positive and negative experiences reported. While some customers enjoy the advanced features and seamless integration of Vivint’s smart home security system, others have expressed dissatisfaction with the company’s customer service and pricing options.
Vivint provides customer support through phone calls and a support portal available on their website. The company has been making efforts to improve its reputation and address customer concerns, but there is still room for improvement.
Weighing the benefits of Vivint’s advanced security features against the potential pitfalls of mixed customer service experiences is crucial in determining if this smart home security system suits your needs.
Comparing Vivint to Other Security Providers
When stacking up Vivint against other security providers, consider the unique pros and cons of each option. Vivint’s pricing is higher than most competitors, but it offers a no-contract option and unparalleled smart home support, making it a top choice for those seeking advanced security and automation features.
Vivint’s exceptional smart home support sets it apart from other providers in the industry, providing a comprehensive and cohesive Vivint smart home system for users to enjoy. With the integration of the Vivint Smart Hub, the premium price tag may be a drawback for some, but the benefits of advanced security features and compatibility may outweigh the costs for others.
Ultimately, the decision to invest in Vivint’s smart home security system depends on your individual needs, preferences, and budget. Before making a final decision, carefully evaluate the pros and cons of each option.
Pros and Cons: Is Vivint Worth It?
Vivint’s smart home security system is highly recommended for its advanced features and compatibility, providing a comprehensive and cohesive smart home ecosystem for users to enjoy. Its advanced capabilities and interoperability, including motion detection, two-way audio, and night vision, make it a top choice for homeowners seeking comprehensive protection and peace of mind.
However, one must consider the potential pitfalls, like the high cost, limited contract lengths and financing options, along with associated cancellation and reinstallation fees. While these factors may not be deal-breakers for some, they are certainly worth considering when evaluating Vivint’s smart home security system.
In conclusion, Vivint’s smart home security system is worth considering for those who value advanced security features and smart home compatibility. Further improvements in customer experience and pricing options would make it an even more attractive option for potential users.
In summary, Vivint’s Smart Home Security System offers advanced equipment and features, smart home integration, and a user-friendly mobile app experience. However, it comes with a premium price tag, mixed customer service experiences, and requires professional installation. Weighing the pros and cons of Vivint’s offerings is essential when deciding if this security system is the right choice for your home.
As you look to secure and automate your home, consider the unparalleled smart home support and advanced security features that Vivint provides. With continued improvements in customer experience and pricing options, Vivint could become an even more compelling choice for homeowners seeking a comprehensive and cohesive smart home security system.
Frequently Asked Questions
Is there a lawsuit against Vivint?
Yes, there is a lawsuit against Vivint filed in 2020 which went to court in 2022 accusing them of false and deceptive sales practices.
What is the #1 rated home security?
ADT is the #1 rated home security system according to comparisons of the Best Home Security Systems.
What is the cost of Vivint’s professional installation services?
Vivint’s professional installation services cost between $49 and $199.
What contract lengths are available for Vivint?
Vivint offers contract lengths ranging from 0 to 60 months, giving customers plenty of flexibility when deciding what works best for them.
Does Vivint require professional installation?
Yes, Vivint requires professional installation, with an associated fee of $99.